BoldChat® is proven to impact your business by increasing sales and lowering costs. 73% of our customers feel that the presence of live chat on their websites provides them a competitive advantage in their markets.

This data is fully supported by our own live chat research. In the recently published, "Effectiveness of Live Chat Technology" report, nearly 60% of regular internet shoppers said that if a website had a live chat option, it would positively influence their decision to buy. More important is that of those who'd engaged in a live chat with a retailer, 72% of them indicated that the technology influenced their likelihood to purchase.

These consumer figures are again backed up by successful internet retailers who are using live chat software. Nearly half of our customers are able to "same-session-convert" 20% of chatters into buyers. A fifth of our customers convert chatters at higher than 40%. Given the overall website conversion rate of most websites, it is clear that live engagement works.

Just starting your search for a live chat provider? We invite you to download our live chat buyer's guide which is full of practical advice to help you on your search. If you'd like more information, including datasheets, whitepapers, case studies, and other collateral materials, please engage us in a live chat. Our agents will be happy to provide these materials.

Click here to engage in a live chat now .

If you're an enterprise customer looking for an integrated solution for chat, email management, active co-browsing, and click-to-call, please consider Bold Software's BoldCCM.